The Nordic CX peer network

Ready to get real business results from your CX work?

Experience Management Community is where Nordic CX leaders swap real cases, pressure-test ideas and turn customer experience into measurable results. Built by practitioners.

More than 250 CX practitioners across the Nordics.
Our shared space and online free events are in English.
Premium and regionally specific events are run in English, Danish, Swedish, Norwegian or Finish depending where we are and if there are internationals in the room with us.

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Where CX stalls

CX gets cut when it cannot prove its business impact

It is not a competence problem. The same patterns show up across companies and sectors, both in b2b and b2c, and they cost real budget, time and momentum.

Everyone has a view on customer experience. Few have done the operational work. It is hard to know what to prioritise and what to ignore.

CX responsibility is scattered across marketing, sales, service and product, with no shared priorities to align them.

Teams work in silos. The organisation over-invests on scattered initiatives and under-performs.

Your scores look healthy. The link to business results is harder to prove. You have the data, but not always the right questions to ask of it.

The fix

Meet the community built to solve exactly that

Experience Management Community gives you the peers, methods and honest feedback your role needs. Here is how it works.

Connect and learn

Monthly expert sessions

Senior CX leaders share real methods, mistakes and measurable results. Every session is recorded for replay, so a busy month never costs you the learning.

Find it when you need it

On-demand library

More than 90 hours of masterclasses, cases and templates, organised by theme. Ready the moment you need a method, a slide or a step-by-step approach.

Pressure-test ideas

Cross-industry sparring

Bring a live challenge. Get honest input where people speak freely, not polished case studies. This is where members make the connections they value most.

What changes for you

Get straight answers
from leaders who have run CX inside real organisations

1 Sharper decisions

Learn from CX leaders who do the work, not vendors selling a product.

2 Fewer failed initiatives

Qualify and kill ideas fast through cross-industry sparring, before they cost you budget.

3 Stronger outcomes

Turn initiatives into business results with input from people who face the same challenges.

4 A network behind you

Proven methods, real cases and peers who back your work and your career.

The member experience - Hear it from the leaders already inside

“The learning and sparring I get here means that on several projects we’ve landed on the right solution faster, because we’ve been able to quickly qualify — and disqualify — ideas with competent leaders from other companies.”

Sanne Forsberg Holm, Chief People Officer, LEGO House
“I’ve expanded my professional foundation through meeting CX leader colleagues from so many different companies. It gives fuel, sparring and inspiration in a way books and theory never can.”

Thomas Stack, Head of Customer Experience Management, Albatros Travel
“The best thing about EXM Community is the connection to other CX professionals at the same level. I can get sparring, input for my team, and use the recorded masterclasses whenever it suits me. The flexible format is invaluable with a busy calendar.”

Britt Kastbjerg Jensen, Vice President, Head of Customer Experience, TDC Erhverv
“The membership is valuable because the sparring, inspiration and relationships give me new perspectives that strengthen the quality and precision of the Customer Experience initiatives and projects we implement.”

Emil Fhær, Senior Customer Experience Consultant, Ørsted
“Having learning, sparring and specific help with challenges right in my pocket all year round is incredibly valuable. It’s the most valuable professional community I’ve ever been part of.”

Stine Hjelme, Customer Experience Manager, Alka Forsikring